July 2009






Debit Order avoids risk of being UNINSURED

As reported in our February 2009 edition of the SATIB Insight, we have been working on an SMS system that will give clients a few days notice of when a debit order will be removed from their bank account to ensure that sufficient funds are available.


I'm pleased to report that this facility will be operational as from 13 July. All clients who have opted for debit order payment terms will receive an SMS to remind them of the processing date and the amount to be deducted.


The reason that we have initiated this SMS facility is to counter the potential risk of a client becoming uninsured due to their insurance premium not being paid by the due date. Unfortunately this is a principle to which insurers adhere. SATIB have in the past been able to negotiate with insurers where a claim has arisen and the premiums are overdue but in the current financial climate, there is no guarantee that we will be successful.


For those clients who are not currently on a debit order system for premium payments, we advise you to do so by contacting your SATIB account executive. This can be done on a monthly, quarterly or annual basis depending on what terms the client has agreed to.


Some clients resist giving anyone the authority to effectively remove any amount from their bank account, however the risk of fraudulent practices on debit order instructions is mitigated by the fact that, should you not agree with the charge, you are able to instruct your bank to reverse the payment.


It makes sense from a client (uninsurance risk) and SATIB (reduced administration) perspective to have all client premium payments on debit order. If you would like to have your premiums deducted via debit order please click here.


Hluhluwe Rhino Charge
Stephen Weller, SATIB KZN Branch Manager and Rorke Dickson (Hluhluwe River Lodge) with Mkhombe the Rhino.

SATIB are the lead sponsor to the 5th Hluhluwe Rhino Mountain Bike Charge 2009, which takes place on Sunday 26 July. The race route passes through two game reserves namely 'Ubizane' and 'Double H Ranch' as well as some agricultural land and farm conservancy. The organisers will also sponsor a team of development riders on the day.

SATIB will be there in full support of the event with at least 5 riders representing the SATIB MTB Team. For regular updates leading up to the race visit the website at http://bikezombies.blogspot.com. People interested in taking part can also contact Gavin Dickson on 035 562 0246
Hope to see you there!

HR Update
Welcome to:
Nicole de Kock, who has joined the SATIB24 Crisis Call Centre team, situated at SATIB’s Head Office in Umhlanga, as PA to Dr. Simon King. Nicole studied at Damelin Westridge, where she received her diploma in Travel and Tourism, and has travelled abroad extensively.

Shaista Pillay, has also joined the SATIB24 Crisis Call Centre team, as the call centre facilitator. Shaista has a diploma in Travel and Tourism and has eight years experience in the industry. She recently relocated from Pietermaritzburg to Durban.

Lauren van der Poel, has joined the SATIB Gauteng Branch as receptionist.  Lauren relocated from Cape Town a few months ago to join the rat race in Joburg.  “It has been great so far and I couldn’t have asked for a better team to work with. Everybody has been so welcoming and helpful”, says Lauren.
PREPARE Awards

PREPARE Awards – June 2009

The PREPARE Award initiative is an Ivory Group internal innovation and recognition process that recognises staff Participation, Responsibility, Education, Productivity, Accountability, peer Recognition and service Excellence.

PRODUCTIVITY AWARD
This category encourages and recognises staff suggestions that will have an impact on our business efficiency processes such as cost / time saving procedures or systems and minimising waste.

In June we had suggestions put forward by:

Arusha Naicker
Carol Prisley
Lesley Croukamp
Stacey Seagreen

Each of the above staff members received a cash reward for submitting their suggestions and are now eligible for the annual Productivity Award and prize, which will be announced at year end. Keep the ideas flowing Team!


CUSTOMER SERVICE AWARD
This award pays tribute to staff members who are recognised by our clients for delivering exceptional service that exceeds expectation.

The following accolades were received from clients during June:

Hannes van der Merwe
“I just want to say a Big Thank You to Hannes van der Merwe for being so helpful this last week and going out of his way to assist me and ensure a speedy response to my claim.”
Ian Owtram | Portion 39 of the Farm Grietjie 6 CC


Yolande Lambert
“Thank you very much for your assistance and efficient service.”
Karen Bruce | Javelin Capital Limited

Ronald Clarke

“You are brilliant!!”
Sharon | Tintswalo Lodges

Marilize Croeser
“Thanks very much for your assistance and incredible speed as usual.”
Bruce Simpson | Wilderness Safaris

“Thanks for prompt reply.”

Rob Jordan | Zebula 92

“Thank you for your quick response, we can always rely on you to respond to our questions.
You have given us a new name, I hope this does not mean that you will no longer be our contact, as we would miss your efficiency?”

Janet Pritchard | Monyena Lodge

And the winner is Marilize Croeser.  Marilize received a R500 Woolworths Shopping Voucher for her accomplishments.


SKILLS TRANSFER AWARD (Chairman’s Award)
This award pays tribute to staff members who are recognised by their colleagues for living up to the Group Team Commitment Charter in areas such as transferring knowledge, helping with a problem, contributing information and attitude towards their peers.

Vees Maharaj
“I would like to appoint Vees for the Chairman’s award as he always goes out of his way to help others and has extensive knowledge in his field and not always recognised for this.”
Deborah Bauer

Denise Lundin
“Denise for putting in a lot of hours to get the new budget formats in place for the new financial year.”
Kevin Watson

Congratulations to Denise, who has been selected as the recipient of the June 2009 Chairman’s Award. Denise received a R250 Woolworths Shopping Voucher for her accomplishments.

Welcome to the SATIB Tourism Risk Team

The SATIB Team welcomes the following discerning clients who have entrusted their insurance broking and claims handling to us:

Allround Safaris
(Tourism Service)
Celsum Farm
(Wildlife)
Daruan
(Wildlife)
Intaba Lodge
(Country Lodge)
La Lucia Tours
(Shuttle Service)
Miss T. Kathryn
(Personal Lines)
Mr C. Green
(Personal Lines)
Mr T. Tindale
(Personal Lines)
Talon Safaris
(Tour Operator)
Staff News
From left: SATIB Director, Gavin George, SATIB Managing Director, Gavin Courtenay and SATIB PE Branch Manager John Stapleton at the PE office opening function
SATIB Port Elizabeth Branch office opening
SATIB’s Port Elizabeth branch recently celebrated the opening of it's new offices. The function was held on 09 June 2009 at the Beach Hotel. It was attended by SATIB clients, Local Government officials and members of the Eastern Cape Insurance industry. SATIB would like to thank Jenny Saunders of the PE branch for all her hard work in organizing and making the event a success

Wedding Bells!
Congratulations to Dewald Cillie (SATIB Gauteng Branch) on his engagement to his fiancé Suzanne. SATIB wishes you both heaps of happiness, joy and love.

Sani2C
In February this year, SATIB Port Elizabeth Branch Manager, John Stapleton and Jonti Daniel from Mendelson & Frost, rode the Sani2C Mountain Bike Race from Underberg to Scottburgh.  As John says, “You could say that we won the race, but that would not be true.”
Staff Birthdays

Erika Baker 01

Stephen Weller 06

Penny Robertson 12

Ronald Clark 19

Yolande Lambert 19

Janisha Balgobind 20

Jacqui du Toit 20

Rajen Munthree 21

Varshad Maharaj 30

Events Wine of the month

EAGLEVLEI MERLOT - 2005

On the tongue…..

Rich, inviting berry fruit on the nose is enhanced by whiffs of caramel and vanilla. These flavours follow through on the velvety smooth, mouth filling palate, while firm acid lingers on the aftertaste.

What’s this wine all about ...

The wine is dark ruby red - clear and brilliant 100% Merlot and grapes were handpicked at full ripeness. Nine-year-old trellised vines planted on southeast-facing slopes. The vineyard received supplementary drip irrigation and produced 8 tons/ha.

Nice to have with…..

Serve with pasta, cheese and red meat dishes.

Drink or Keep …..

Enjoy now or within 3 - 4 years from harvest.

What will this set you back……..

If you’re lucky enough to get your hands on this one, priced from around R 40-00 per bottle

( All information courtesy of Eaglevlei Wines and of course, your two ardent wine lovers Dieter & Werner )

Quote of the month
All things are difficult before they are easy. - Thomas Fuller
This section of the SATIB Insight is devoted to news from SATIB clients. If you have any news or articles about your company that you would like to see published please e-mail in Word file format to marketing@satib.co.za and specify INSIGHT CLIENT NEWS in the "Subject" panel.
Canned Lion Hunting Laws Upheld - EWT Media Release


The case between the South African Predator Breeders Association and two other applicants versus the Minister of Environmental Affairs and Tourism regarding the validity of ToPS regulations designed to regulate the hunting of captive-bred lions was heard on the 1st and 2nd of December 2008 and judgment was handed down yesterday dismissing the application with costs.

“We welcome this judgement and believe that the principles of ethical, humane treatment of all species should never be compromised for the economic enrichment of a few, as has been the case with canned hunting practices in South Africa,” says EWT CEO, Yolan Friedmann. “Mahatma Ghandi believed that you judge a nation by the way that it treats it animals. We therefore believe that if this judgement brings South Africa one step closer to addressing some of the cruel, unethical practices employed for financial gain which cast a shadow on this nation, that it is a breakthrough not only for lions but for all South Africans.”

The case dealt with the challenge launched by a group of lion breeders against the validity of certain provisions of the ToPS Regulations drafted in terms of the National Environmental Management: Biodiversity Act, 10 of 2004. The Regulations that were challenged dealt with trophy hunting of captive bred lions, or what has been commonly termed as “Canned Lion Hunting”. The breeders requested that the provision requiring captive bred lions to be set free for a period of 24 months before being hunted be removed. The applicants also requested the court to set aside the provisions which render the future breeding of lions for canned hunts, illegal.

Judge van der Merwe, in his ruling, supported a widely held view that the hunting of lions bred and raised in captivity, and which are therefore totally dependent on humans for their survival, “abhorrent and repulsive”. On the facts of the case, the Court found no procedural unfairness in the development of the ToPS regulations. The Court also confirmed that it is practically and physically possible to comply with the provision requiring captive bred lions to be set free for 24 months before being hunted and that the argument that the financial implications of this provision are too onerous was not relevant in the application of these regulations, which aim to provide for the management and conservation of biological diversity within the Republic of South Africa.

Judge van der Merwe further noted that canned hunting is a blight on the reputation of the country and that it does not contribute to biodiversity conservation objectives, is an inhumane and unethical practice and in fact may pose a threat to conservation. The Court also found that “economic considerations may never be used to condone or ignore practices that either compromise the country's biodiversity, undermine the humane treatment of hunted animals, or that may taint the reputation of the hunting industry in the long run”. This is in accordance with the view of most hunters across the globe who ascribe to the principles of fair chase and believe that “the shooting of a lion in too small an enclosure where the game animal has no reasonable chance to escape or has recently been translocated violates the core principle of fair chase".

“What remains to be determined is the fate of the estimated 4 000 lions currently sitting in captive breeding facilities across the country,” says Friedmann.  “We urge government to immediately begin a process of addressing this situation, to avert a welfare crisis in which these animals could fall prey to neglect and further cruel treatment if they have now lost their economic value to the breeders. A victory may have been won in court yesterday but to these animals whose lives so far have been nothing more than a caged existence to provide a trophy to an unethical hunter, their future remains uncertain and may not necessarily be any better.”

The Endangered Wildlife Trust is working with a large number of other NGOs, including conservation, animal welfare and animal protection NGOs, to develop an ethical, humane proposal which may avert the continuance of cruelty being metered down to Africa’s King of the Beasts. We are sure that we speak for all of these organisations when we welcome and applaud the decision of Judge van der Merwe when he ruled on this abhorrent practice.

The Endangered Wildlife Trust (EWT) is a non-governmental, non-profit, conservation organisation, founded in 1973 and operating throughout southern Africa. The EWT conserves threatened species and ecosystems in southern Africa by initiating research and conservation action programmes, implementing projects which mitigate threats facing species diversity and supporting sustainable natural resource management.

Source: Received via email from Yolan Friedmann | Endangered Wildlife Trust | 12 June 2009

Mount Nelson Hotel Chef

Inspired by his mother and Marco Pierre White, Charlie Trotter and Thomas Keller. Rudi Liebenberg has moved from Johannesburg to take one of the most sought-after positions for chefs. He has now been executive chef at Mount Nelson Hotel in Cape Town for a little over a month, but there is already a renewed sense of excitement rippling through the 110-year-old hotel’s kitchens and corridors.

“I like to cook honest food that retains the integrity of its ingredients as opposed to ingredients that are ‘in disguise’” he explains. “It’s important to respect the preparation process and to get as much out of each ingredient as possible, rather than wasting food by using it for embellishment or as an accessory”.

His personal vision for the hotel’s food and beverage outlets is simple: “I want to create a clear and unique culinary identity for the hotel which is informed and inspired by modern tastes but has its roots planted firmly in the hotel’s rich heritage”.

Liebenberg’s no-nonsense approach to cooking and kitchen etiquette is refreshing. He’s slow to lose his cool and down-to-earth despite his numerous accolades and awards. In 2008 alone he represented South Africa in the Culinary Olympics; won an award for Consistent Artistry in the Dine Chefs Choice Awards; was a nominee in the Eat Out Top 20 Chefs Awards, and he was awarded an Eat Out People’s Choice Top Ten Award for Hotel Dining.

Despite undergoing formal training at Wits University, it was Liebenberg’s mother who instilled in him a passion for food and taught him the basics. He is inspired by international chefs Marco Pierre White, Thomas Keller and Charlie Trotter, and his all-time favourite ingredient is the humble tomato.

Visitors to Mount Nelson Hotel over the next few months can look forward to a fresh line-up of dishes which take inspiration from the hotel’s past.

The Afternoon Tea buffet promises to offer all the delicacies it is famous for and new classic sweet and savoury items with a modern twist, while the Oasis Restaurant will have a stronger Mediterranean flavour and an emphasis on best-loved comfort cooking. The menu at fine-dining Cape Colony Restaurant will reflect the flavours of the past reinvented with a strong emphasis on seasonal local ingredients, elegance and affordability.

When Rudi Liebenberg isn’t in the hotel kitchen you’re likely to find him at home with his wife and two children making fresh spinach and ricotta ravioli with Napoletana sauce.

Source: www.hotelandrestaurant.co.za

New biosphere reserve for SA
Rich in diversity: the Vhembe biosphere reserve

South Africa added a sixth biosphere reserve to its tally when the Vhembe region of Limpopo province became one of 22 newly proclaimed by the United Nations Educational, Scientific and Cultural Organisation (Unesco).

The 22 new biospheres, located in 17 countries, were added to Unesco's World Network of Biosphere Reserves during the 21st session of the International Coordinating Council of the Man and the Biosphere programme. The total now stands at 553 sites in 107 countries.

Unesco's Man and the Biosphere programme addresses the impact of man on the environment by studying the social, ecological and economic implications of biodiversity loss. It then takes steps to minimise this loss through sharing of knowledge, research and monitoring, education and training, and multilateral decision-making.

Biosphere reserves are nominated by their governments for inclusion to the Man and the Biosphere programme.

Whether they are terrestrial, freshwater, coastal and marine in nature, all are experimental areas where different approaches to integrated environmental management are tested. This is important as it helps to deepen our knowledge of what works in conservation and sustainable development.

The other new world biosphere sites range from the sacred Mount Myohyang in the Democratic People's Republic of Korea, to the tiger reserve of Similipal in eastern India and the island of Fuerteventura off the coast of Spain, and Australia's Great Sandy marine area.

Vast biodiversity
South Africa's six biosphere sites are Kogelberg (added in 1998), Cape Winelands (2007), Cape West Coast Reserve (2000, with an extension in 2003), the Waterberg (2001), the Kruger to Canyons Reserve (2001), and Vhembe. This is a tshiVenda name for the mighty Limpopo River symbolising life. 

The new addition is situated in the northeast of Limpopo province. It is famous not only for its bird and animal life, but also for its rich cultural history, dating far back to the awe-inspiring rock paintings of the San people. Vhembe encompasses the ancient African kingdoms of Thulamela and Mapungubwe. The latter is one of South Africa's eight world heritage sites and was inscribed on the Unesco list in 2003.

Vhembe includes the northern part of the Kruger Park, the Makuleke Wetlands, which are protected under the international Ramsar Convention, the Soutpansberg and Blouberg bio-diversity hot spots, and the Makgabeng Plateau, which boasts hundreds of rock art sites.

Economy in the region is driven mainly by agriculture. As it falls into the subtropical belt of the country, crops are usually fruits and vegetables. There is also a substantial cattle farming industry.

Natural treasures
Vhembe is preceded by five biosphere reserves that cover an amazing diversity of landscapes, plants and animals. 

The 100 000ha Kogelberg reserve on the country's southern coast sits in the middle of the world heritage Cape Floral Region. Home to an extravagant 1 880 different plant species, 77 of which are found only in this region, the Kogelberg is richer than the South American rainforest in terms of sheer biodiversity. Economy is boosted by apple farming, commercial pine forests, and tourism.

The Cape West Coast biosphere reserve starts in Cape Town in the southern suburb of Diep River and stretches up the west coast as far as the Berg River. Also encompassing parts of the Cape Floral Region, the reserve includes the Ramsar-protected Langebaan lagoon as well as Dassen Island, a penguin colony. The Koeberg nuclear power station falls within its boundaries. The main economic activities are fishing and agriculture.

The Cape Winelands biosphere reserve includes a part of the Cape Floral Region as well as the world-famous wine-growing region. Here, too, lie the historic settler-founded towns of Stellenbosch, Paarl and Franschhoek. Agriculture and tourism are the main sources of income.

In the northern reaches of South Africa lies the Waterberg biosphere reserve, an area of some 400 000ha in Limpopo. It is an important catchment area for the Limpopo Basin, with four large rivers originating within its borders - the Lephalale, the Mokolo, the Matlabas and the Magalakwena Rivers. San rock art abounds, as does the flora and fauna of the area. The main economic driver is tourism.

The Kruger to Canyons biosphere reserve is so named because it stretches from the Kruger National Park to the spectacular Blyde River Canyon. It is an important conservation area in South Africa because it also covers three biomes, or communities of plants and animals living together in a certain climate - the Savannah woodlands, montane grasslands, and forest. The economy revolves around mining activities, forestry, and fruit and vegetable farming.

Source: www.sagoodnews.co.za/

South Africa develops electric vehicle with solar panels

An electric passenger vehicle with the ability to charge onboard batteries via solar panels on the roof has been announced by the South African government.

The South African-designed vehicle, which will initially be produced for use by the government, was announced this week by Deputy Science and Technology Minister Derek Hanekom during the department's budget vote speech in Parliament.

"Given our economy's vulnerability to volatile oil prices, and growing concerns about the pollution resulting from fossil-fuel transport, the timing of this development could not have been better," Hanekom said.

The six-seater passenger vehicle, described as "beautiful" by those who have had a glimpse of the design sketches, was "designed by a former Jaguar designer" and has a range of between 100km and 400km.

A three-seater "panel van" style utility vehicle is also being developed. Both vehicles could be plugged into the mains at night - when demand for electricity was low - to charge their batteries.

The project involves a range of stakeholders, including South African universities and industry. Funding for the project came from the department's Innovation Fund, "which funds projects that have potential for commercialisation".

An amount of R300 million was needed to build a factory to produce the vehicles, and it was envisaged that initial production would be about 4 000 units a year.

Source: www.greenclippings.co.za/

SA architect behind world's first wind-powered building

The innovative South African architect Shaun Killa, who is the brain behind the world’s first wind-powered building, was lauded along with several international engineering minds in New York recently.

The University of Cape Town graduate, currently head designer of Atkins Middle East, has become the face of sustainable building design for his bold new approach to energy saving.

When the royal court in Bahrain asked him to expand a 25-year-old shopping centre, Killa’s approach gave birth to the now internationally renowned Bahrain World Trade Centre.

At 240m high, the twin-tower complex has been hailed as the largest integration of electricity-generating turbines in building design.

It uses wind power to reduce energy consumption and has three 275kw turbines that produce a total of 700kw. The skyscraper has won several awards, including the Leed Platinum Award, an American rating for green buildings.

Source: www.thetimes.co.za

New law leads to unpleasant exposure
SATIB Risk Solution
See PAXSURE banner ad in left margin of this newsletter.

Changes to RAF Act has serious implications for motorists involved in accidents, writes David Jackson.
Recent legislative changes to the Road Accident Fund (RAF) could have serious implications for consumers, particularly people living with permanent or total disability.

According to David Honeyman, head of sales and marketing in the accident and health division of Cre8 - a division of Alexander Forbes Cre8 - many people are underestimating the shortfalls in the amended legislation, or simply do not fully understand them.

One of the most significant changes is that the common law right to sue for damages against an alleged guilty party - the driver, the vehicle owner or their employer - has now been removed. There is also a significant reduction in the amount of expenses that may be claimed for loss of earnings and for medical expenses.

Previously, Honeyman explained, a person would be admitted to hospital after a car accident and their medical aid would recover costs from the fund.

“That option has gone. The Road Accident Fund is now limiting medical expenses cover to government health facilities — assuming there is even space in such public health facilities for road accident victims,” Honeyman said.

The practical upshot of this, says Honeyman, is that accident victims, in all likelihood, will end up in a private healthcare facility, relying on hope that their medical aid will pick up the tab.

“But most South Africans tend to choose a cheaper medical aid option that they can afford — which, unfortunately, might not cover this sort of contingency.

“In the old legislation, there was no limit on the amount of a claim for loss of earnings. Now, it is restricted to a maximum of R160 000 a year.

“It is more the white-collar person that has been affected by this ruling. I have had clients requesting up to R20-million in lump-sum disability cover to make up for this shortfall.”

Honeyman said the onus has now been placed on individuals to obtain sufficient personal accident disability cover, which they will need to do through the private sector — as well as to consider buying cover for their children.

Cre8 has a 24-hour personal accident enhancement plan, not restricted to car accidents alone, which can be purchased at corporate level for employees. There is also a voluntary option for employees whereby premiums are charged directly to their accounts.

Coverage can include the entire family, and the plan features relatively low death benefits but high disability benefits, and a hospitalisation benefit of up to R3 000 a day.

Payments are in addition to any benefits that may be obtained from the RAF, the Compensation Fund, or a retirement fund.

Honeyman pointed out that most retirement fund- type disability policy definitions are so strict that claimants have to stop working and not take on any other occupation — or risk forfeiting payment.

“There is also the issue of insuring children. It’s a sad fact that very few people insure their children. Yet if a child is injured in a car accident, or even while playing rugby at school, one needs to consider what the costs associated with that disability could be — including who might have to stop working to look after the child.”

Source: www.thetimes.co.za | Published: 28 June 2009
Travel Insurance and Swine Flu: Think You’re Covered? Think Again.

Classification of H1N1 swine flu as a “pandemic” may change your travel insurance coverage if you bought it — and not in your favor. Many policies exclude any coverage for pandemics.
It’s one more example of how little coverage you sometimes get with travel insurance.

According to Squaremouth.com, a useful comparison site for travel insurance, many big carriers have pandemic exclusions on their policies, including Elvia, HTH Worldwide, Global Alert and TravelSafe. As always, the best way to tell if you have coverage is to read your insurance certificate carefully.

Most travel insurance doesn’t cover fear, so if you simply wanted to cancel your trip because you were worried about swine flu, travel insurance wouldn’t help you. The exception is a “cancel for any reason” upgraded policy, which is typically more expensive but also more inclusive.

Standard policies most likely would kick in only if you contracted swine flu and had to cancel your trip, or if your trip was disrupted because you fell ill while traveling. Of course, you would need to have bought your insurance before any diagnosis.

That’s the catch – and there are many catches to travel insurance. Worried about a hurricane disrupting your Caribbean cruise? Many people buy travel insurance. But if you buy after a storm is identified far off in the tropics, you get no coverage for that storm. If your destination isn’t declared uninhabitable, your coverage may not kick in.

Same for terrorism: Your policy may only help if the attack happened in your exact destination within 30 days of your trip. Or if the insurance company declares the trouble an act of war rather than terrorism, there may be an exclusion.

I’ve written before about the many exclusions loaded into travel insurance policies. Buyers should always beware, and the “pandemic” clause is one more reminder. Read carefully before buying travel insurance, or look into policies that allow you to cancel for any reason.

Source: blogs.wsj.com/middleseat/2009/06/12/travel-insurance-and-swine-flu-think-you%e2%80%99re-covered-think-again/?mod=rss_WSJBlog?mod=lifestyle

Please be aware of the following syndicate that is defrauding Insurance and Car rental Companies.

They are using the following Modus Operandi - Policies with fictitious personal and vehicle details are taken out. They opt for the car hire option. The premium payable on the car hire is sometimes higher than that of the actual risk. They always select a Mini Bus as the car hire vehicle. They will submit a claim after the first premium was paid and immediately request the Car rental vehicle.

As soon as they collect the Car rental vehicle, they ‘disappear’. Neither the incident vehicle nor the client can be traced afterwards.

The following bank account number was used:
ABSA Credit card account, number 5471196309537012. It is in the name of Miss Pumla Matyana from 382 NU 13 Mtsanae, East London.
Source: Received via email from SATSA Projects | tsi (Tourism Safety Initiative) | 17 June 2009

Botswana tourism department licence requirement

Lillian Bojosi of Hospitality & Tourism Association of Botswana (HATAB) sheads light on the recent Botswana Tourism Department requirement. Click here to download the TEC Application form and click here to read the official licence requirements document.

The notice reads "In accordance with the amended tourism order of 2007 all externally based companies that bring tourists into Botswana must be licensed under category I. In accordance with the schedule, the category I licence is for externally based companies who offer tourism-related activities within Botswana. They may transport tourists along main roads and utilize public facilities. Holders are not allowed to conduct their own safaris in the game reserves or national parks, but may hand over the tourist to a Botswana licensed operator if they wish to utilize these facilities"

The requirements are that one is supposed to fill in the company profile application form and the Category I licence application form.

The implementation date for this category has been postponed to effect on 1st September 2009.

Tour Operator Pricing Down 20%
US Tour Operators Association (USTOA)

A recent member survey by the US Tour Operators Association (USTOA) revealed a range of savings, from 10% to more than 50% for the same vacation when compared to last year. In fact, tour operators have lowered prices an average 20% compared to 2008 on many vacations, in response to the soft economy and stronger US dollar in many destinations, the survey found.

"In countries as diverse as Greece, Egypt, South Africa, Australia and Italy, the US dollar has gained in strength, while domestic destinations like Hawaii are offering good deals in response to a soft tourism year," said Bob Whitley, USTOA president.

A recent consumer survey commissioned by USTOA found that three out of four Americans say they will travel this year, but most are staying closer to home in response to the recession. Affordability ranked number one as a consideration when planning a vacation, with almost 30% of those surveyed saying they would seek destinations that offer more value. And while more than 45% of Americans surveyed said they would not be traveling abroad this year, almost 15% will go, lured by a stronger dollar.

"There are compelling reasons to travel further afield this year, especially if you're looking for attractive deals," Whitley said. He cited Hawaii as an example, where a four-day package costs 40% less through Aug. 31, and kids 17 and younger stay free.

Other examples of 2009 vs. 2008 savings include: Australia & South Africa for families, save 20%; a 10-day land/cruise package in Greece, almost 35% less through Aug. 31; a 10-day land-only tour through South Africa, nearly 20% less through November; and 10% savings in Europe and the UK.

Source: r.smartbrief.com/resp/qJrocTuDbsoIhCvMajbuyzalAPPB?format=standard
Travel and tourism spending down

Real spending on travel and tourism fell at an annual rate of 5.9 percent in the first quarter of the year, compared to a 6.9 percent drop in the fourth quarter of last year, according to the Bureau of Economic Analysis.

By comparison, real gross domestic product decreased 5.7 percent in the first quarter of 2009, compared to a decrease of 6.3 percent in the fourth quarter of 2008.

Leading the decline was passenger air transportation (28.7 percent) and traveler accommodations (15.1 percent), according to the report.

Real spending on domestic flights fell for the sixth consecutive quarter. However, real spending on international flights rose 10.5 percent after an increase of 10.1 percent in the previous quarter.

Spending on accommodations fell 18.6 percent in the first quarter, compared to a 10.4 percent decrease in the fourth quarter of last year.

Despite reduced room rates, the hotel industry also continued to experience declining demand.

Source: www.bizjournals.com

FIFA
Flying the flag: Iraqi fans at the opening game of the Confederations Cup between Iraq and Bafana Bafana

Flying in from Canada to experience African football first-hand, Peter Severinac from Ontario, Canada was blown away by the electric atmosphere inside the Royal Bafokeng Stadium in Rustenburg on Wednesday evening, when Bafana Bafana took on New Zealand in a 2009 Fifa Confederations Cup match.

Surrounded by thousands of celebrating South African fans, all making their way out of the stadium, Severniac could hardly contain his amazement at what he experienced during the game.

"Those trumpets are great, I have never experienced anything like it," Severinac said, referring to the air horns that distinguish football matches in South Africa from anywhere else in the world. "Nothing compares to the feeling of being in the stands with all that dancing and noise.

"They treated me like a member of their family when they found out I was from outside South Africa. I will definitely be back next year for the World Cup, and will bring back as many friends as I can," said Severinac before he was swallowed up by the moving crowd.

Benito Lenon, who travelled from Madrid, Spain to watch La Furia Roja play in Fifa's "Festival of Continental Champions", said South Africa "seems like such a good country.

"I have been here for six days now watching football, and I really love the friendly people here," Lenon said. "I must tell you, South Africans are the most friendly and hospitable people I have met."

Although Spain were playing Iraq in Bloemfontein on the same day, Lenon chose to experience a Bafana Bafana match in Rustenburg instead, having heard from friends that it was a once-in-a-lifetime experience to celebrate football in South Africa.

He certainly wasn't disappointed.

As tens of thousands of spectators made their way to the Royal Bafokeng Stadium before the game, the city of Rustenburg, in South Africa's North West province, came alive with the sound of a distinctively African Fifa Confederations Cup.

The drone of vuvuzelas competed with hooting and cheering as fans made their way toward the stadium through the city, hoping for – and getting – a night of celebration as South Africa beat New Zealand 2-0.

Hours before the match had even started, crowds were gathering outside the stadium as music and dancers entertained the excited crowd.

"I am here to support my country, and the vibe around the city is great," said Lebogang Molefe, adding that the Confederations Cup was all about showing the world what South Africa is all about.

"We are a nation that likes to sing, and we are a happy nation," Molefe said. "I hope our visitors see this now and on television, and I hope they come back for the 2010 World Cup".

Source: www.sagoodnews.co.za

Making our World Cup the best ever

With under a year to go, South Africa needs all its citizens to get behind the 2010 Fifa World Cup to ensure that it is indeed the greatest World Cup of all time.

Click here for a few suggestions on how to get involved in the 2010 World Cup:

  • Get excited about the 2010 World Cup: It is going to be a great tournament. South Africa will be ready in time and we are going to dazzle the world.
  • Keep up to speed with developments: Follow the news and know how South Africa is doing in getting ready for the World Cup. Visit Fifa.com, www.sa2010.gov.za and www.sagoodnews.co.za for updates about our progress.
  • Inform your friends: Armed with all your knowledge, keep your friends informed.
  • Inform the world: If you read an article with incorrect information in the local or international press, write them a letter and let them know!
  • Become a 2010 World Cup volunteer: Nearly 40 000 South Africans applied to be volunteers for the Confederations Cup 2009. The volunteer application process for the 2010 World Cup opens at Fifa.com on 1 July 2009.
  • Get the gear: Buy official 2010 World Cup merchandise at Edgars stores and at the OR Tambo International Airport’s 2010 World Cup merchandise store.
  • Be proudly South African: Buy a South African flag, put a SA flag sticker on your car, talk positively about your country. We have achieved so much and have much to be proud of.
  • Learn the words to the national anthem: It’s not that hard, it just takes a bit of work! Practice it before Bafana Bafana and Springbok matches and wherever you do your singing, from the shower to the car!
  • Be a travel agent: Encourage your South African friends and family that are overseas to be back in South Africa for the tournament. And tell your non-South African friends to come and be part of a fantastic African event.
  • Get graded: Get registered as an official accommodation provider for the 2010 Fifa World Cup by visiting the Tourism Grading Council website at www.tourismgradingcouncil.co.za
  • Start a virtual conversation: If you are techsavvy, then blog and tweet about the tournament. Get a debate going. Start a conversation.
  • Think global, act local: It is fine to continue to support the Liverpools and the Manchester Uniteds of the world, but it is much cooler to also support a local PSL team.
  • Live and direct: Go to a PSL game and take in the unique atmosphere. Take a friend to a match.
  • Enjoy the ladumas and the shibobo!
  • Find out what laduma and shibobo mean: They're our South African contribution to the soccer lexicon.
  • Learn how to blow a vuvuzela: On TV it just sounds like a drone, but at the games, in the stadiums, it is a musical language.
  • Do the Makarapa: Like the vuvuzela, this is something that is unique to the South African soccer experience. A cleverly reconditioned miner’s helmet, it is a work of art and could become an internationally recognised icon.
  • Visit our new stadiums: Go to the visitor’s centre at some of the new stadiums (Durban, Green
  • Point and Soccer City) and learn how these stadiums are changing the face of our cities.
  • Become more of a local: Learn some Zulu & Xhosa words and phrases – such as “Hello!”, “How are you?” and “Where are you from?” – to teach to visitors to our country. You’ll give our guests the gift of our beautiful languages.
  • Say “Hola!”: Learn a few words in the native language of the teams that are playing in your city. You’ll make our guests feel welcome and at home.
  • Learn the rules of football: Especially the offside rule. The more you know, the better it gets!
  • Support Bafana Bafana: They’re on a bit of a roll at the moment and have been on a winning streak. Get behind the boys. Let them know that the nation is behind them. The hosts normally play well... but they need your support!
  • Support the FIFA Confederations Cup: Encourage your company to buy tickets. When last were you able to see the likes of Torres, Kaká, Pirlo and Ronaldinho live in action?

With only two days to the first match of the Fifa Confederations Cup 2009 on 14 June - with Bafana Bafana facing Iraq at Ellis Park - more than 70% (438,000) of tickets have been sold.

Tickets can be purchased (even on match days) at:
Main Ticketing Centre at Sandton Isle, Corner of Rivonia Road and Linden Street, Sandown/Johannesburg;

Mangaung/Bloemfontein Venue Ticketing Centre - Lochlogan Waterfront Mall, Corner of Charles Street and 1st Avenue;

Rustenburg Venue Ticketing Centre - Waterfall Mall, 1 Augrabies Avenue;

Tshwane/Pretoria Venue Ticketing Centre - Brooklyn Mall, Corner of Middel and Fehrsen Street, New Muckleneuk.

The ticket centres will be open from 9am-6pm, seven days a week.

To further assist football fans, a Ticketing Call Centre has been established and fans can call 083 2010 010 to book their seat at the Fifa Confederations Cup. There will be no ticket sales at the four stadiums.

Get your 2010 tickets NOW: Tickets for the 2010 FIFA World Cup have been on sale since the 20th of February 2009 - and they've been going fast!

Visit Fifa.com's ticketing website to book your tickets to witness history as Africa hosts its first soccer World Cup, and the best World Cup ever.

Source: www.sagoodnews.co.za

The 2010 World Cup's regional tourism hopes

Fancy world-class football in South Africa alongside a trip to the Victoria Falls or a Namib desert safari? This is possible, according to FIFA 2010 organisers and regional countries that want Africa's first ever World Cup to spill over into South Africa's neighbours.

"The idea is that this soccer World Cup taking place in South Africa will be an African cup because it's the first one in Africa," said FIFA spokesman Nicolas Maingot.

Local organisers have already contracted rooms in neighbouring countries in the hope of enticing some of the 450,000 fans expected to descend on South Africa for the tournament.

With several match stadiums within easy reach of southern Africa's multitude of pristine game reserves and untouched beaches, it is hoped that fans will add the area's tourism jewels to football itineraries.

"It is not unreasonable to think that some Europeans or Americans will stay in Botswana and will fly into the venue for the match," explained Adam Brown of MATCH South Africa, FIFA's official hospitality partner.

South Africa's north-western Rustenburg stadium, where some of the games will be played, is just 150 kilometres (95 miles) from Botswana. Mbombela stadium in Nelspruit lies just an hour drive from the Mozambican border.

And Namibia's sweeping desert dunes and wildlife safaris are also just a few hours by road to Cape Town.

"During the World Cup in 2006, people from the Netherlands went to Germany for the day. There is no difference," said Didi Moyle, president of the South African tourism committee.

FIFA has already secured some 4,000 rooms outside South Africa with 3,200 on the island of Mauritius with its famous beaches, which are a four-and-a-half hour flight from Johannesburg.

In addition, a few hundred rooms have also been secured in Namibia and Botswana.

A MATCH team was sent to Zambia and even Zimbabwe, still reeling in a protracted economic crisis, to investigate the possibility of accommodation near the country's top tourist spot, the Victoria Falls.

Governments in neighbouring countries are also hoping to attract players and fans.

Mozambique has set up a interministerial cabinet dedicated to the World Cup. The capital Maputo's airport is under full reconstruction and a national stadium is being built on the outskirts.

Authorities are also planning to simplify red tape at the border with South Africa.

In December, South Africa's department of Home Affairs announced that it will issue a special Event Visa to fans travelling to the country for the World Cup. The visa will be issued free of charge to visitors in 2010.

Zimbabwe, despite its challenges, is also seeking visitors.

Tourism Minister Walter Mzembi visited Brazil in May to convince the football team to train in his country.

Overall, MATCH intends to secure 6,400 rooms outside South Africa: a drop in the ocean with the overall total of 55,000 beds needed.

A key issue for fans amid the current global downturn could be the cost faced with travelling to South Africa, a long-haul destination.

The minimum package from Europe is 1,500 euros (2,120 dollars) to watch two matches on local soil without taking in neighbouring attractions, according to travel agents.

Despite the enthusiasm from neighbours and organisors, travel agencies admit they have received very few requests for bookings in South Africa's neighbouring countries.

A France-based tour operator said he would prefer to book his clients in South Africa, so that they can be closer to the games.

"The cost of a trip to South Africa from Europe is extremely high, so people will prefer to stay only in South Africa," said Jonathan Goos.

"I prefer putting my clients in the heart of the event," he added.

Source: www.sagoodnews.co.za

Recession taking its toll on Tanzania tourism as thousands of jobs get axed

As the impact of the ongoing economic crisis hits Tanzania's fragile tourism industry, nearly 1,160 breadwinners have lost jobs.

A lion share of the disappeared jobs was held by men, who worked as tour guides in Tanzania, pushing thousands of women in Tanzania’s northern tourism circuit to be the primary breadwinner.

Tour operators have opted to pay out millions in redundancy payments to thousands of workers rather than retain them as the recession worsens.

Around 30 percent of 3000 Tanzania tour guiding workforce, nearly 900 jobs evaporated since the recession began late 2008, sending economic woes and anguish into homes of affected families.

Figures show that Thomson safaris, a leading American associated tour firm, had laid off 45 workers out of its 140 Arusha staff, leaving behind an employment blow in Tanzania’s northern tourism circuit.

The 95 remaining workers had since May been enduring 10 percent cut from their usual monthly salary packages.

A written notice to affected workers says the move was inevitable. “Due to dramatic events outside our control in the world financial markets, as a result of a recession that has devastated tourism industry worldwide,” the notice stated.

The company says tourist’s bookings had plunged by as much as 40 percent, sustaining a “serious economic blow” to the tour firm thus calling for measures to cut down overhead costs.
The first measure was to retrench staff from various departments, according to the directive sent to workers by the general manager, Elizabeth McKee.

Salaries cutback move is also embraced by most of tour firms, among them the probably, East African giant tour firm, Leopard Tours, where all workers including the Managing Director had opted to endure a certain percent wage cuts in an effort to retain its entire workforce.

Environment-friendly Nomad Adventure Tours, had also retrenched nearly 35 workers, as safari bookings shrinking due to great recession.

UK-affiliated Abercrombie & Kent Tours is understood to have been cuts nearly 30 jobs, while Tanganyika Expeditions is also laid off around 10 professionals with Ndutu Lodges sending home 15 workers as they struggle to survive in the face of the economic crisis.

Impala Hotel Groups comprising Naura Springs Hotel, Ngurdoto Mountain Lodge and Impala Hotel are reported to have sent off nearly 50 of its workers as the hotel’s marketing fail to fill hundreds of empty hotel rooms in the face of recession.

Sources close to the multi-millions-dollars says the 1155 retrenched figure is only a tip of the iceberg because the hardest hit hotels sub-sector could have been secretly sent home double of the figure.

Executive secretary for Tanzania Tour Guides Association (TTGA), Michael Pius, is brokenhearted to witness his men either being retrenched or placed under an indefinite “waiting list.” “This is very difficult moment in life! Unfortunately enough some of the tour companies have been capitalizing on the recession to either exploit or retrench tour guides at their will even when it is not necessary,” Pius said.

The TTGA chief is also restless over the growing tendency to among tour operators of keeping thousands of tour guides under probation period for years, compelling them to survive on tourists’ tips.

Tourists allure lost glory
The wildlife, tropical climate and white sandy beaches of Tanzania for the time being have lost their attraction for long-distance visitors facing recession and unemployment as a result of the global credit crunch.

Briton tourists Joshua Simpson and Martin Thomas agonized for six or seven months before deciding to take their dream holiday in Tanzania--the Kilimanjaro mountain climbing tour. "A lot of people I know are staying home or taking holidays at camp sites in the UK. I’ve got friends who, in the past few years, would have gone overseas but a tent holiday is far cheaper than booking four seats on a plane," Simpson said.

Thomas failed to hoard his feeling, when he said: “Tanzania has unsurpassed tourist’s attractions across the African continent, but it is fairly expensive destination particularly in the face of recession.”

Analysts say the downturn is threatening to plunge the revenues and majority of people in Africa back into poverty and thwarting efforts to meet the target of halving the share of the population living on less than a dollar a day by 2015.

TANAPA trim down earnings
This might be true because Tanzania’s National Parks Authority (TANAPA) had forced to trim down its 2009 tourism earnings forecast by 32 percent.

Expectations were high that this year TANAPA could reap nearly US$75.7 million (about Tshs 100bn/-) from 574,000 visitors, but now it would pocket merely US$51.5million (nearly Tshs 68bn/) due to the global economic downturn.

This implies that national parks custodian would record a slump of US$24.2 million (nearly Tshs 32bn/-) equivalent to 32 percent fall in tourism earnings, as the raising heat of global economy downturn continues to scorch.

“Our tourism revenues will shrink from Tshs 100 billion (nearly US$75.7million) to 68 billion (about US$51.5million), ” the director general for TANAPA, Gerald Bigurube said.

Tanzania Tourist Board (TTB) also trimmed down its tourism earnings projection for 2009 by 3 percent, according to its managing director, Peter Mwenguo.

TTB cut down the 2009 tourism earnings forecast of US$1 billion (nearly Tshs1, 320 billion) from 950,000 visitors, by about 3 percent also due to the global economic downturn.

However, a Bank of Tanzania (BoT) statement shows that, tourism receipts recorded an increase of $14.5 million (about Tshs18 billion) from US$510.8 million (about Tshs 675 billion) during the first half of 2007/08 to US$535.3 million (nearly Tshs 706 billion) in 2008/09.

The increase is partly associated with efforts by the government and other stakeholders in promoting Tanzania as a unique tourist destination.

In its Monthly Economic Review for January 2009, BoT reveals that travel, which accounts for 60.3 percent of total service receipts rose to US$1.2 billion (over Tshs1,320 billion) in 2008 from US$1.5 million (nearly Tshs 198 million) recorded in 2007.

Tourism is vital sector in Tanzania contributing 17.2 percent to the Gross Domestic Products (GDP).

Tanzania’s the economy earned close to US$ 1.3 billion in 2008 from about 840,000 visitors. Tourism is the country's leading foreign exchange earner.

The second largest economy in East Africa, targets to hit a million tourists arrivals in 2010, and if its target succeeds, the industry would add an extra US$1.7 billion in 2010.

Source: www.eturbonews.com